DELIVERY
We offer free delivery for orders over £200 and charge £7.50 for orders less than this value.
Product
- All products conform to British and EN standards
- All products manufactured by vetted sources in accordance with current legislation at time of purchase.
- Dimensions are given as a guide only to assist the consumer and therefore do not constitute a legally binding contract.
- Description and finishes are given as a guide only to assist the consumer and therefore to not constitute a legally binding contract.
Faulty Goods
- Any damages, Faults or shortages must be notified within 7 days of receipt. (See returns policy).
- Eleclight can not accept responsibility after this period
- Faulty or damaged goods will be replaced or refunded in full in accordance with the consumer’s requirements.
- Eleclight will in no way be liable for any costs incurred due to faulty goods or shortages such as electricians fees, time taken from place of employment etc.
Warranty
- All products carry a minimum of 1 year return to base warranty.
- In the event of a fault occurring the product will be repaired or replaced according to the nature of the fault.
- The warranty applies to electrical components only and is void if deemed that the fitting has been incorrectly fitted or suffered abuse in a manner not intended for the purpose supplied.
Returns Policy
- To return goods for any reason please call or E-mail customer services department who will give you a returns authorisation no. Relating to the purpose of the return to be displayed on the parcel.
Installation
- A qualified electrician must install all products supplied.
- All products must be earthed where necessary. (Not applicable for Class II Double Insulated Fixtures)
- The mains supply must always be isolated prior to installation.
- N.B. incorrect installation can deem warranty void. (See warranty).
- Liability will not be accepted for any personal damages such as electrocution due to improper installation.
Your statutory rights are not affected.
Privacy Policy
- Eleclight respects your privacy.
- Personal/Company data will be used in accordance with the UK Data Protection Guidelines.
- Data collated is required solely for the purpose of efficiently processing orders and enquiries.
- We do not sell or disclose this information to third parties or affiliates.
- Eleclight do not store payment details such as card data.
Please do not hesitate to contact customer services dept should you require further assistance.